Support

Frequently Asked
Questions

Everything you need to know about Look@, whether you're a venue considering a partnership or a visitor who just took a photo.

General

Look@ Selfie Sculptures are an innovative, high-impact attraction that positions your business as a leader in technology, sustainability, and visitor engagement. Powered by clean solar energy, they demonstrate your commitment to eco-friendly solutions while offering guests a premium photo experience.

They increase foot traffic, encourage social sharing, build a valuable email marketing database, and create direct revenue through digital photos, AR-enhanced experiences, and personalised souvenirs. At the same time, they elevate your brand visibility both on-site and online.

Look@ Selfie Sculptures are ideal for locations with strong visitor flow, including:

  • Tourist attractions
  • Historical landmarks and fortresses
  • Football stadiums and sports venues
  • Amusement parks
  • Shopping malls
  • Cinemas
  • Event venues
  • Municipal public spaces

Our AR technology allows fictional or historical characters to appear in photos, making the experience highly adaptable to different environments.

Absolutely. Sculptures can be branded with your logo, customised colours, and tailored visual design to match your identity.

Your branding can also appear on every digital photo sent to users, as well as within the web application interface. This ensures strong and consistent brand visibility across all user interactions.

Get in touch

Look@ provides a premium experience beyond a standard smartphone selfie:

  • Professional-grade camera quality
  • Perfect framing of both visitor and attraction
  • Augmented Reality integration
  • High-resolution branded photos
  • Unique, shareable content

It transforms a simple photo into a memorable keepsake.

Revenue & Partnership Models

Revenue is generated through:

  • Digital photo sales
  • AR-enhanced premium photos
  • Printed souvenirs
  • Personalised magnets and merchandise
  • Special overlays or event-based content

Additionally, sculptures collect verified email addresses, allowing you to build a powerful marketing database for promotions, loyalty programmes, and future campaigns. The sculpture acts as both a direct revenue generator and a long-term marketing asset.

Get in touch

Look@ operates exclusively through partnership models — we do not sell sculptures.

Model 1 — Look@ Investment Model (100,000+ visitors annually)
For high-traffic locations, Look@ installs the sculpture at our own cost. Revenue share: 75% Look@ / 25% Location. We cover hardware, installation, maintenance, connectivity, servers, and full operations.

Model 2 — Lease Partnership Model (Minimum 2-Year Contract)
For locations with lower visitor numbers, we offer a lease-based structure. Lease pricing starts from €300 per month, depending on package and configuration. Revenue share: 75% Location / 25% Look@. This model allows partners to retain the majority of generated revenue while we handle full technical operations.

Get in touch

There are no upfront purchase costs. Depending on the partnership model:

  • In high-traffic locations (100K+ visitors/year), Look@ covers the full investment and shares revenue 75/25.
  • In lease partnerships, monthly fees start from €300 with a minimum two-year agreement.

All models include maintenance, connectivity, software updates, hosting, and technical support. There are no hidden costs.

Get in touch

Existing installations collect between 10,000 and 100,000 emails annually, depending on visitor numbers.

With revenue generated through digital and physical products, most active locations achieve strong ROI within the first year of operation.

Because our model is revenue-share based, our incentives are fully aligned — we succeed only when you succeed.

Get in touch
Operations & Technical

There are no separate maintenance fees. Maintenance is fully included in both partnership models. This covers:

  • Hardware servicing
  • Software and AR content updates
  • Internet connectivity
  • Server hosting and data storage
  • Technical support

The system is designed to be fully turnkey and worry-free for partners.

The sculptures are solar-powered, easy to install, and generally do not require construction permits due to their tieless design. Our team manages the complete installation and setup process.

In shaded locations, the sculpture can be connected to a 220V power source to ensure uninterrupted operation.

Get in touch

Yes. Look@ Selfie Sculptures are designed for extreme climates. We have installations operating in:

  • High-temperature environments like Dubai
  • Cold climates like Zurich and Wroclaw
  • Rainy and humid regions

The sculptures are weather-resistant and built for year-round operation.

If sunlight exposure is limited due to trees or buildings, the sculpture can be connected to a 220V power source. This hybrid solution ensures uninterrupted performance regardless of solar conditions.

Get in touch

Yes. Through the Look@ Dashboard, partners can access optional analytics features, including:

  • Number of users
  • Engagement rates
  • Email collection metrics
  • Revenue tracking

We also offer detailed monthly performance reports to support your marketing decisions.

Get in touch

Yes. Users must accept our Terms and Conditions before submitting photos or email data. All data is securely stored and processed in accordance with GDPR regulations, ensuring full compliance and peace of mind for both users and partners.

Get in touch

Getting started is simple. Contact our team to evaluate your visitor numbers and location type. We will recommend the appropriate partnership model, customise the sculpture for your brand, and manage the full installation process.

From there, we handle the operations — and you start generating engagement and revenue.

Get in touch
Getting Started

Look@ Sculptures are interactive selfie sculptures that let you take a unique photo of yourself using your phone. Scan the QR code, point your camera, and walk away with a high-quality photo — no app download needed.

  • Scan the QR code on the sculpture
  • Your phone opens the Look@ web app (no download needed)
  • Allow camera access
  • Position yourself using the on-screen guide
  • Take your photo
  • Get your photo via email or download it directly

No. Look@ works directly in your phone's browser. Just scan the QR code and you're good to go.

Most modern smartphones work well, including iPhones and Android devices with updated browsers (Chrome, Safari, Firefox). Very old phones or outdated browsers may have limited functionality.

User Experience

Camera access is needed so you can see yourself on screen, line up your shot, and take the photo. Your camera is only used during the photo experience.

Some sculptures create a temporary local Wi-Fi connection to display a live preview and ensure the photo capture works smoothly. This Wi-Fi is only used for the experience and does not access your personal data.

The live preview is optimised for speed and performance so you can pose easily. Your final photo is captured and processed at a much higher quality after you take it.

Stand in front of the sculpture and use the on-screen guides to position yourself correctly. For best results:

  • Stand at the recommended distance
  • Face the sculpture directly
  • Avoid harsh backlighting when possible
  • Stay within the marked area shown on screen

That depends on the specific sculpture and overlay. Some are designed for one person, others allow multiple people if they fit within the frame.

Yes. Just keep in mind that large accessories may block parts of the overlay or your face depending on the design.

Yes. You'll usually have the option to retake your photo before confirming it. Availability may depend on the location and how busy the sculpture is.

Children under the applicable age of consent (typically under 13 in the US or under 16 in the EU) should use the sculptures only under adult supervision.

Photo Delivery & Sharing

You'll usually be asked to enter your email address. Your photo will be sent to you shortly after capture. In some locations, you can also download it directly on the spot.

Most photos arrive within a few minutes. In busy locations or with slower internet, it may take a bit longer.

  • Check your spam or junk folder
  • Make sure the email address was typed correctly
  • If needed, try entering your email again at the sculpture

Absolutely! Once you receive or download your photo, you can share it anywhere you like.

Troubleshooting & Pricing
  • Refresh the page
  • Make sure you're using a supported browser
  • Check that camera permissions are enabled in your phone settings
  • Re-scan the QR code on the sculpture
  • Check that you've allowed camera access in your browser
  • Try closing and re-opening the link from the QR code
  • Make sure your browser is up to date
  • Switch to a supported browser (Chrome or Safari work best)

Some locations offer the experience for free, while others may charge a fee. If there is a cost, it will always be clearly shown before you take your photo.

At select locations, you may be able to order prints or other photo products. Availability, pricing, and delivery options will be shown during the experience if offered.